Principles Behind Lean Six Sigma
We follow these Principles:
- Our highest priority is to satisfy the customer with on-time and continuous delivery of safe and quality products and services.
- Use data to identify and understand how the work gets done (the value stream) from the customer request to the customer delivery.
- Continuously manage, improve, and smooth the flexibility and agility of process flow.
- Constantly seek to reduce non-value-added steps, waste, and variation, while simultaneously seeking to increase customer value-add steps and quality.
- Seek perfection daily (zero defects) through kaizen (change for the better) because it is always possible to do better and that no day should pass without some improvement being implemented.
- Empowering the workforce to identify problems fast and solving fast by going to the gemba to locate the source or root cause.
- Only produce what is needed using Takt Time and Seiko (Inventive Ideas) in a smooth, uninterrupted flow, from the start to the end of the process (one-piece flow).
- Creating a flexible workforce (Shojinka) that we empower and respect.
- Involve and equip the people in the process to undertake continuous improvement activities in a systematic way.
- All products and service should specify their process capability.
- Letting customer demand direct the rate at which products and services are delivered (pulled) through the process.
- We will continuously strive to identify and implement the most cost-effective methods to assure long-term system quality.
- Effectiveness of a change or solution (100%) is equal to the quality (20%) of the change or solution multiplied by the acceptability (80%) of the change or solution.
- Building executive leadership support and engagement in creating a constant purpose towards improvement that is everyone’s job vs. a select few.
- Constructing an overall system (enterprise) approach that breaks down the barriers between departments and builds a shared vision where a consensus exists instead of compromise.